At WS Home, customer satisfaction is our priority. We take great care in providing quality wooden products and home essentials to make your everyday life easier and more organized.
Please read our return and refund policy carefully before making a purchase.
7 Days Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- All accessories, parts, tags, and packaging materials must be included.
- The product must not have any scratches, stains, damage, or signs of use.
- The product must be in the same condition as received.
Returns that do not meet these conditions will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us immediately so we can review the issue and provide a suitable solution.
Please share clear pictures or videos of the product and packaging to help us evaluate your complaint.
Non-Returnable Items
For hygiene and quality reasons, certain products may not be eligible for return.
- Products that have been used, assembled, or altered.
- Products with scratches, breakage, or damage caused after delivery.
- Products returned without original packaging.
- Customized or personalized products.
- Sale or discounted items (unless received damaged or incorrect).
If you have any questions about a specific product’s return eligibility, please contact us.
Exchanges
If you wish to exchange a product, please contact our customer support within 7 days of receiving your order.
Exchanges are subject to product availability and approval after inspection. The returned product must meet all our return conditions.
Refunds
Once we receive your returned product, our team will inspect it and notify you whether your refund request has been approved or rejected.
If approved, your refund will be processed through an agreed payment method. The processing time may vary depending on the payment method.
Please note that delivery charges may be non-refundable.
Important Note
Since our products include wooden items and home essentials, slight variations in wood grain, texture, and natural appearance may occur. These are natural characteristics of wood and are not considered product defects.
We recommend checking product descriptions, dimensions, and details carefully before placing your order.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, feel free to contact us.
Email: [email protected]
Brand: WS Home
Thank you for shopping with WS Home. We appreciate your trust and support!